May I purchase an Equinox Gift Card online?
No, unfortunately, gift cards are not currently available for purchase on EQUINXOTHESHOP.COM. We apologize for any inconvenience
I have an Equinox Gift Card can I redeem it online?
Equinox Gift Cards and Shop Credits are not automatically redeemable on EQUINOXTHESHOP.COM at this time. To convert your Equinox gift card or Shop Credit, please submit this form and allow 1 business day for response from Concierge@equinox.com. You may also visit your local Equinox Shop to use your gift card in-club.
May I cancel or modify my order after it has been placed?
Once an order is placed, it cannot be canceled or modified. This includes adjustments to size, color, or any other changes to the item that was ordered.
May I get a refund for merchandise purchased during sales events?
There are no refunds or exchanges for sale merchandise. All sales are final for merchandise purchased during any sales events.
May I get a refund for merchandise purchased at full price?
Full refunds are available for full price merchandise returned within 30 days of purchase, unopened, unwashed, with tags attached. Exclusions apply.
May I exchange an item I bought on Equinox's website?
We are unable to do exchanges at this time. In lieu of an exchange, please return the item and place a new order.
Do you ship internationally or to PO boxes?
Currently, we are only able to accept and fulfill orders in the United States. We do not ship to PO boxes. Orders without proper address validation will be cancelled.
When will my order ship?
Once orders have been placed, they typically will be fulfilled and ready to ship within 2-3 business days. Orders shipping directly from our vendor partners are shipped per their service levels.
Do you offer different levels of shipping services?
Yes! Orders over $150 pre-tax receive complimentary shipping. For orders under $150, there is an $8 shipping cost. Expedited shipping is available for an additional fee. 2nd Day shipping is offered for $15 and Next Day is offered at $25. Please note all shipping services occur once your order is shipped from our warehouse.
When will my card be charged?
Full payment for your order will be charged to your debit/credit card once your order is ready to ship, though your banking institution may reserve the order amount in your account upon submitting your order.
I just became an Equinox member, can I use my New Member Discount?
No, unfortunately, new member discounts cannot be used online at this time. Should you like to use utilize this discount, please visit your local Equinox Shop
It’s my birthday month, can I use my Birthday Discount?
No, unfortunately, birthday discounts cannot be used online at this time. Should you like to use utilize this discount, please visit your local Equinox Shop
Are there any discount exclusions?
Yes, there are a few exclusions: Stroops, Crossrope, Normatec, Beats Headphones, select Hyperice products (Hypervolt GO, Hypervolt, Hypervolt+, Hypervolt (with Bluetooth®), Hypervolt+ (with Bluetooth®), Hypervolt 2.0, Hypervolt 2.0 PRO and Hyperice X Knee) and select Theragun products (Elite & Mini). Addtional exclusions may be added to this list at any time. Discount eligibility is noted on each individual product page.
Please see our Returns Policy for details